help

Having trouble viewing the ASN website?

The ASN website makes use of several web 2.0 technologies, including Flash, AJAX, Javascript, ASP.NET, RSS, XML/XSLT and PDF. To learn more about the new ASN website, take the online site tour or if you are having trouble finding certain information, try the FAQ page.

If you are having difficulty viewing any of the pages, please refer to the sections below for possible solutions or use the Auto-Detect Settings page to automatically detect potential problems with your configuration.

Supported Browsers

The ASN website supports all modern web browsers. Some of the more popular ones are listed below and can be downloaded for free:

Membership Site Issues

Browser Differences

The membership site has been tested with all major browsers. However, in browsers other than Internet Explorer, you may notice that the forms do not have the blinking "onfocus" cursor in the text fields. You can still enter information however. Just click the text field that you wish to enter information in and start typing and you should see your text appear.

Website Errors

If you repeatedly receive an error screen when accessing the home page or members-only material, please log out and then try logging back in to clear the cache.

Adobe Flash Player

The header and several components in this website require Adobe Flash Player 8 or above. The player is free, and the latest version can be downloaded here:

If you recently upgraded to the latest Flash Player version and the website is saying that you do not have or need to upgrade your Flash Player, then that is indicative of an installation error caused by a conflict with a previous version of the player. Please follow these steps to fix it:

1) Ensure that you have javascript enabled in your browser.

2) Uninstall all versions of your current Flash Player. To do this, download the Adobe Flash uninstall program.

3) Reinstall the Flash Player by clicking the Flash Player button above and following the prompts at the Adobe website.

Adobe Reader

Many of the documents in this site are in Adobe Reader format (PDF) and require the Adobe Reader to properly view the files. The reader is free and the latest version can be downloaded here:

Javascript and Dynamic Content

All of the pages on the ASN website require javascript to be enabled in order to view all of the page functions.

• Click here to see if javascript is enabled in your browser.

Your javascript settings are dependent on your browser. Click here for a quick guide to enabling javascript.

Enabling Cookies

The ASN site makes use of cookies to remember user preferences, as well as in our member login structure. To determine if you have cookies enabled, please visit the Auto-Detect Settings page. Click here for a guide to enabling cookies.

Screen Resolution

This website was designed to be viewed in a 1024 x 768 or higher screen resolution. It may not display properly otherwise. (Higher resolutions allow you to "see more".)

• Click here to view your current screen resolution

How to adjust screen resolution

Windows XP, other
Navigate to the Control panel, either through start menu or settings menu, double click "Display". Choose the "Settings" tab and then use the slider to select the appropriate screen resolution. Click "Apply" and then "Ok". Close the window.

Mac OS X
Open the System Preferences (either from the Dock or from the Apple menu). Open the Displays Panel and choose the Display tab. On the left of the Displays tab you can select one of the Resolutions from the list. Quit or close the System Preferences when done.

Adjustable Text Size

All pages on the ASN website are equipped with adjustable text size controls. Click the images below for an example.

These controls are located in the footer at the bottom of every page. To increase the text size, click the '+'. To decrease the text size, click the '-'. Please note that there is a minimum text size of 8px and a maximum text size of 18px. Cookies must be enabled in your browser to save the text size settings from page to page.

Printing Pages from the Website

When you try to print a page from the ASN website, you will notice that it looks different from what appears on the screen. This is the "printer-friendly" version, which removes all elements that are not pertinent to the page and presents it in a way that all of the main content will fit on standard 8.5" x 11" pieces of paper. Please note that the zoom level is controlled by you, the user. IE7's default is the "shrink to fit" which can cause the text to be very small. To print at different zoom levels, use the "Print Preview" option in your browser, and then choose "100%" to print the page as it was intended, with 12pt font.

If you wish to print the page as it appears on the screen, there are two options:

Alt-Print Screen

By holding the 'Alt' key and the pressing the 'Print Screen' key on your keyboard, this will copy a picture of the visible screen to your desktop. You can then paste into your favorite graphics editor and print.

Screengrab! (Firefox Only)

If you are using Firefox, you can download and install Screengrab!, a plugin for firefox that allows you save the page as an image and then print it. You have the option of printing what you see in the window, just a selection, what is inside a frame, or the entire webpage.

Email and Telephone Links

Most of the email and telephone numbers are links that will automatically pull up an email window or place a telephone call directly from the webpage. These links make use of external applications to perform these functions. In the case of email, the email link will activate your default email program, such as Outlook, to bring up an email message dialogue to easily send an email message. The telephone link will automatically dial the number with your default Internet Call or VoIP program, such as Skype, NetMeeting, Vonage, etc. Both the email and VoIP software must be installed prior to use of the link, or it will not work. To download skype, click the icon below.

XHTML Validation

The pages in this website were designed using XHTML 1.0 Transitional standards. Care was taken to ensure the site produces the same functionality across all browsers and platforms and that the code renders properly. Click here to learn more about validation.

Technical Contact

Mark Kerlin
Information Services Coordinator
The American Society of Nephrology
1510 H Street, NW, Suite 800
Washington, DC 20005
202-640-4672
mkerlin@asn-online.org