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Abstract: SA-PO461

In-Center Hemodialysis Patient Perspectives on Telenephrology

Session Information

Category: Dialysis

  • 701 Dialysis: Hemodialysis and Frequent Dialysis


  • Charkviani, Mariam, Mayo Clinic Minnesota, Rochester, Minnesota, United States
  • Androga, Lagu A., Mayo Clinic Minnesota, Rochester, Minnesota, United States
  • Ramar, Priya, Mayo Clinic Minnesota, Rochester, Minnesota, United States
  • Amundson, Rachel H., Mayo Clinic Minnesota, Rochester, Minnesota, United States
  • Zoghby, Ziad, Mayo Clinic Minnesota, Rochester, Minnesota, United States
  • Albright, Robert C., Mayo Clinic Minnesota, Rochester, Minnesota, United States

Telenephrology has gained popularity in various medical specialties, including nephrology. CMS allows its limited use for in-center dialysis rounds but there remains a lack of objective data on patient perceptions on its use as a health care delivery modality. In this study we evaluated in-center hemodialysis patients’ perspectives on care received via telenephrology


We retrospectively studied adults who received telenephrology care in three remote dialysis centers at Mayo Clinic Health System from March 22, 2021 to July 22, 2021. We used a standardized survey methodology to evaluate patient satisfaction and their perspectives on access to their nephrologist, relationship with care provider, their opinions on the telenephrology technology, and their overall assessment of the care received.


Overall, 130 in-center dialysis patients received telenephrology care through video visits at three remote dialysis centers. Survey response rate was 62% (n=81). Surveyed patients had favorable perception about care they received via telenephrology. 64% felt a personal connection with their telehealth providers and 94% expressed that most of their questions were answered during the video visits. 86% of survey responders did not have any technical difficulties. 9.2% patients reported poor sound quality. Surprisingly, 67% of patients felt video visits provided them with more time than face-to-face visits with their providers. 90% thought that their video visits were successful. 81% of patients would be comfortable using video for least half or more of their visits, 9% preferred using video for all their visits, and 9% preferred no telenephrology visits at all.


Patient satisfaction was high among patients seen via telenephrology. Telenephrology can become valuable tool to fill the gaps in patient care especially in remote dialysis areas.

Patient Views on Video Visit (n=81)